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Shipping & Returns

 

Shipping Policy

 

**Please note FREE Shipping is for Continental US only**

 

Packages:

 

Packages are shipped via USPS 2 Day Priority Mail or via FedEx.

 

Most packages are shipped Same Day or within 24 hours.

 

Orders Over $50 are shipped FREE. For orders Under $50 a $6.99 shipping and handling charge will be added. (Feel free to add additional chemical or accessory items to get your total purchase over $50)

 

In the event that an item is not in stock, we will occasionally Drop Ship the item direct from our supplier to save delays in processing your order. Usually these item will be shipped in 1-2 days.

 

Tracking Information from USPS and FedEx will be sent to you via the shipper when they receive the shipment. You can trac your shipment to see the exact delivery date.

 

Please call our Customer Service Department at 1-800-506-5899 for options to ship Orders Outside the 48 Contiguous United States.

 

Please call our Customer Service Department at 1-800-506-5899 for options for Expedited Shipping.

 

Backorders- Despite our best efforts, items are sometimes out of stock. This occurs due to the inability of the manufacturer to keep up with demand or due to an unexpectedly high response to items offered on our website. Items in stock will be shipped immediately; back-ordered items will be shipped as they become available. If you cannot wait for a back-ordered item, call our Customer Service Department to determine if a product substitute or other option is available

 

Product Warranty- All products sold are covered by a manufacturer's warranty. Depending on the type of warranty, the item will be replaced, or a discount may be given toward a new item. Please note that warranties are for product replacement only. You will be responsible for all shipping costs.

 

 

Return Policy

 

* 15% Restocking Fee May Be Applicable 

 

* Must be Within 30 Days of Purchase

 

* Must be in New, Unused Condition

 

* Must be in original packaging with no markings on the product or packaging

 

* Customer is Responsible for Outbound & Return Shipping Charges

 

* Original outbound shipping & handling fee are non-refundable

 

Rec Ware house LLC will accept a return on most items that are in new, unused/unopened condition within 30 days of purchase for a refund, less any shipping and handling charges and a 15% restocking fee.

 

IT IS HIGHLY RECOMMENDED THAT CUSTOMER'S USE A SHIPPING METHOD THAT HAS TRACKING CAPABILITY WHEN RETURNING AN ITEM. 

 

The following items are non-returnable for credit:

 

Open Carton Aboveground pool liners
Chemicals
Custom Winter Covers
In-ground pool liners
Pool Lifts
Safety Covers

 

The return shipping charges will be assessed based upon the following: 

1. Free Shipping Items shipped via UPS will be charged $15.00 for the return shipping of a refused or undeliverable shipment.
2. Items shipped via Common Carrier Truck will be charged $155.00 for the return shipping of a refused shipment.
3. Free Shipping Items shipped via Common Carrier Truck will be charged $155.00 for the return shipping of a refused shipment.